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GENERAL SALES CONDITIONS |
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| Limit of liability |
Please note that the information found on www.printempsgourmet.com reflects data available to Au Printemps Gourmet inc. at the time the site was developed. It represents the best information we were able to obtain overall. Despite the care taken by Au Printemps Gourmet inc. in ensuring accuracy of such information, errors may have occurred.
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The addition of an e-commerce section to the www.printempsgourmet.com site is intended strictly for the use of merchants and for their enjoyment of the practical benefits afforded by this novel approach to shopping. Accordingly, Au Printemps Gourmet will only honour merchant-generated Internet site transactions.
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| Payment by credit card is the only acceptable method of settling purchases on www.printempsgourmet.com. VISA, MasterCard, American Express issued by canadian or american are accepted. Please note the e-mail confirmation you receive shortly after placing an order on www.printempsgourmet.com will serve as both your proof of purchase and bill. |
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| Targeted clientele |
| The addition of an e-commerce section to the www.printempsgourmet.com site is intended strictly for the use of merchants and for their enjoyment of the practical benefits afforded by this novel approach to shopping. Accordingly, Au Printemps Gourmet will only honour merchant-generated Internet site transactions. |
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| Methods of payment/billing |
| Payment by credit card is the only acceptable method of settling purchases on www.printempsgourmet.com. VISA, MasterCard, American Express issued by canadian or american are accepted. Please note the e-mail confirmation you receive shortly after placing an order on www.printempsgourmet.com will serve as both your proof of purchase and bill. |
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| Prices |
The prices shown in the www.printempsgourmet.ca SHOP section are the same as our wholesale prices However, due to market conditions, the price and/or the availability of certain products may vary from those of products offered through other purchasing mediums.Orders placed on www.printempsgourmet.com will be billed at the price indicated on the right of the description and illustration for the selected product.
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| Because of unforeseeable market fluctuations, Au Printemps Gourmet inc. reserves the right to modify prices on products sold through its Internet site at any time, without prior notice. All prices quoted on the Au Printemps Gourmet Internet site are in Canadian dollars and may vary from those in effect at Au Printemps Gourmet stores for the same items. Federal and provincial taxes are not included in the prices quoted. |
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| Cancellations |
| To cancel an order placed through the Au Printemps Gourmet inc. Internet site, you need only contact Customer Service within 24 hours following placement of the order, or call 1 (450) 224-8221 from Monday through Friday between 9 a.m. and 4:30 p.m. EST. Please quote the order reference number that appears in the confirmation e-mail you have received, and Au Printemps Gourmet inc. will credit your account with the amount of your purchases at the earliest opportunity. |
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| Delivery |
Delivery charges vary depending on the weight of the items shipped; delivery periods vary depending on destinations. Generally, items ordered on www.printempsgourmet.com are processed within 10 days of receipt of the order. Delivery to remote locations may require up to 7 business days. However, orders placed after 5 p.m. on Fridays will not be processed until the following Monday.
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If you select the DELIVERY option, your order will be shipped via shipping service delivery policies and procedures, including a requirement for you to sign an acknowledgement of receipt form. An adult must be present and ready to accept the order at the address of your choice at the time of delivery, between 9 a.m. and 5 p.m.
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Should no adult be present at the time of delivery, DHL will leave a note advising the intended recipient of the time of its next delivery. From that point on, it will be your responsibility to arrange a suitable time for delivery directly with DHL. You may arrange to pick up your parcel at the nearest DHL depot or arrange a second delivery to your home.
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| Payment for your order needs to have been processed and accepted before Au Printemps Gourmet inc. proceeds with delivery of your order. |
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| Availability of products |
Au Printemps Gourmet inc. makes every effort to stock sufficient quantities of products sold through its Internet site. However, Au Printemps Gourmet inc. cannot guarantee availability of such products. In addition, Au Printemps Gourmet inc. accepts no responsibility for damages resulting from stock-outs or delays in delivery.
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Should Au Printemps Gourmet inc. find itself unable to deliver the product or products you ordered on its Internet site, you will be advised by e-mail.
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| For reasons beyond our control, we occasionally need to modify product specifications or supply a substitute product. If Au Printemps Gourmet inc. ships you a substitute product, you should know that it will be of a quality equal or superior to that of the product you ordered, and that it will be offered to you at the same price as the product you ordered. If, despite that, the product does not suit you, you need only return it by following the procedure described in the Returns Policy section. Au Printemps Gourmet inc. reserves the right to limit quantities. |
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| Guarantees |
| Au Printemps Gourmet accepts returns of items purchased on www.printempsgourmet.com up to 30 days following purchase. |
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| Responsibility |
Should Au Printemps Gourmet inc. be found responsible pursuant to a claim by one of its Internet customers, its liability will be limited to the aggregate of the amounts paid by the customer to Au Printemps Gourmet inc. for purchases made through its Internet site.
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| The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations, and must abide by the obligations provided under the same laws and regulations. The laws of the Province of Québec govern the relationship between the parties. Any dispute arising from sales or credits, or from any failure with respect to the conditions that apply to Au Printemps Gourmet inc. Internet sales will fall under the jurisdiction of the Quebec courts. |
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| Force majeure |
Internet site customers agree Au Printemps Gourmet inc. will not be held responsible for its failure to execute its obligations, nor for the damage/losses incurred as a result of a fortuitous event (force majeure) or act of God.
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| Should you have any questions on the 'SHOP' section or about an order, contact Au Printemps Gourmet inc. at any time by e-mail at shoponline@printempsgourmet.com or by calling 1 (450) 224-8221 from Monday through Friday between 9 a.m. and 4:30 p.m. EST. |
